Return Policy

At Elo Cakes, we take pride in providing you with delicious, high-quality cakes and baked goods. If you’re not completely satisfied with your purchase, we’re here to assist you with our straightforward return policy.

Time Frame for Returns

You have up to 48 hours from the time of pickup or delivery to request a return for any cake or baked good purchased from Elo Cakes.

Condition of Returned Items

Returned items must be in their original condition and packaging. We cannot accept returns for partially consumed or damaged cakes unless they are defective or not as described.

Refund or Exchange Policy

• We offer refunds or exchanges for returned items, depending on the circumstances.

• Refunds will be issued to the original payment method used for the purchase.

Return Process

• To initiate a return, please contact our customer service team at [email protected] or 8891013330 within 48 hours of receiving your order. Please provide your order number and details of the issue.
• Our team will guide you through the return process and provide instructions for returning the item(s) to us.

Exceptions

• Customized or personalized cakes cannot be returned unless they are defective or not as described.
• Perishable items such as cakes with fresh fruit toppings or cream-based fillings cannot be returned due to health and safety regulations.

Contact Information

For any questions or assistance regarding returns, please contact our customer service team at [email protected] or 8891013330.

Legal Disclaimer

Elo Cakes reserves the right to update or modify this return policy at any time without prior notice.

Thank you for choosing Elo Cakes for your sweet moments and celebrations!